Returns & Refunds
We want you to be completely satisfied with your purchase
Return Policy
Thank you for shopping with us. Every order is carefully inspected before leaving our studio to ensure that all items are in perfect condition. Please read the policy below regarding returns and refunds.
No Returns or Refunds for Change of Mind
- Refunds or returns are not accepted if you change your mind about your purchase.
- Refunds or returns are not accepted due to preferences such as size, material, or length. Please review product details carefully before placing your order.
Please contact us on support@inilondon.com within 72 hours of reciving your order if you have any issues.
PLEASE READ
- Damaged or Faulty Items While all items are thoroughly checked before dispatch, we understand that issues may occur during transit.If your order arrives damaged or faulty, you may be eligible for a refund or replacement .Reporting a Faulty Item Any issues must be reported within 72 hours (3 days) of receiving your order.To report a faulty item, please email us at support@inilondon.com with the following details: Your order number A clear description of the issue, Photographic evidence of the damage or fault
- Conditions for Refunds: Refunds will only be processed if the item is proven to be damaged or faulty upon arrival.Items must be unused, unworn, and in their original packaging when reported.Refunds will not be issued for items that have been altered, used, or damaged after delivery.
How to Return
1
Contact us
Email us with your order number and reason for return
2
Receive authorization
We'll send you a return authorization and shipping label
3
Pack and ship
Securely pack your items and ship using the provided label
4
Receive refund
Once we receive your return, we'll process your refund