Returns Or Refund

Returns & Refunds Policy
Thank you for shopping with us. Every order is carefully inspected before leaving our studio to ensure that all items are in perfect condition. Please read the policy below regarding returns and refunds.
No Returns or Refunds for Change of Mind
  • Refunds or returns are not accepted if you change your mind about your purchase.
  • Refunds or returns are not accepted due to preferences such as size, material, or length. Please review product details carefully before placing your order.
Damaged or Faulty Items
  • While all items are thoroughly checked before dispatch, we understand that issues may occur during transit.
  • If your order arrives damaged or faulty, you may be eligible for a refund or replacement.
Reporting a Faulty Item
  • Any issues must be reported within 72 hours (3 days) of receiving your order.
  • To report a faulty item, please email us at support@inilondon.com with the following details:
    • Your order number
    • A clear description of the issue
    • Photographic evidence of the damage or fault
Conditions for Refunds
  • Refunds will only be processed if the item is proven to be damaged or faulty upon arrival.
  • Items must be unused, unworn, and in their original packaging when reported.
  • Refunds will not be issued for items that have been altered, used, or damaged after delivery.
Processing Time
  • Once your claim is reviewed and approved, refunds will be processed within 5–10 business days to your original payment method.
  • If a replacement is requested and approved, it will be shipped as soon as possible.
Final Note
By placing an order, you agree to this Returns & Refunds Policy. Please ensure you review product details carefully before purchasing.
For any questions, contact us at [support.inilondon.com].